createboothTalk to CreateBooth
Tell us what happened and which device you’re using. In-app Help & Support can include diagnostics with your report.
Email support →Let’s get you
back to the good times.
Setting up your first booth or looking for a photo? Start here.
Looking for event photos?
Open the link from the booth or ask your host for the gallery. The host controls publication and guestbook passwords.
See how a gallery works ↗My AI image is still processing
Keep your photo link open or return to it later. The page checks for the finished result. If it reports a failure, reserved credits are released. Send support the displayed job or event details if you need help; do not post private photo links publicly.
I can’t open a gallery or guestbook
The host may not have published it yet, the live period may have ended, or the password may have changed. Check with the event host. Guestbook host links expire 30 days after the event ends.
I need help with a purchase or subscription
Use the app’s purchase restore option for subscription access, or manage your subscription in iOS Settings → your name → Subscriptions. For refunds, use Apple’s refund service. If a credit balance looks wrong, contact us with the transaction reference.
My camera, printer or uploads aren’t ready
Check permissions in iOS Settings, available device storage and connectivity. Use the app’s calibration and test-print tools before the event. Keep local captures until uploads show as complete.
I want to delete my account or a photo
Use Settings → Delete account, or email us for a data request. For event photos, contact the host first if possible. Deleting an account does not cancel an Apple subscription or recall downloaded media. See our privacy policy.