We're a small team and we read every message — thanks for reaching out.
Open Settings → Help & Support inside CreateBooth to send a bug report with diagnostics attached, or to request to be made right if a bug spoiled your event. It reaches the same inbox as the email above.
I'm a guest — how do I get my photos?
At the booth you can scan the QR code, AirDrop your photo, or email yourself a link. If the host has published a gallery, open the link they shared and tap any photo to view and download it full-size.
Refunds & billing
Purchases are billed by Apple, so refunds are handled in Apple's own flow (App Store → your account → purchase history), or via reportaproblem.apple.com. If a technical problem spoiled your event, email us first — we can often make it right instantly.
How do I manage or cancel a subscription?
Subscriptions are managed in your Apple account: Settings → [your name] → Subscriptions on your device. A per-event pass is a one-off purchase and doesn't renew.
Delete my account and data
You can permanently delete your account, events, photos and galleries anytime in the app: Settings → Delete account. This removes your data from our systems.
Is my gallery private?
A gallery is private until the host publishes it. Once published, anyone with the link can view it until the host unpublishes it or the live window ends. Hosts are always in control of sharing.